Dealing With Difficult People (9780007346776)

The tricks that experts and top professionals use to overcome difficult people.

Get results fast with this quick, easy guide to the fundamentals of Dealing with Difficult People
Includes how to:
* Understand the different types of troublemakers
* Stay calm and firm when other people can't
* Deal with difficult bosses, direct reports, and colleagues
* Create win-win scenarios
* Develop productive relationships with people you don't like

Product details

• Format Paperback | 128 pages
• Dimensions 129 x 198 x 9mm | 130g
• Publication date 27 May 2010
• Publisher HarperCollins Publishers
• Imprint William Collins
• Publication City/Country London, United Kingdom
• Language English
• Edition Statement UK ed.
• ISBN10 0007346778
• ISBN13 9780007346776
• Bestsellers rank 601,704

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